Mospala Terms & Conditions — Complete Guide in English

These Terms and Conditions ("Terms") constitute a legally binding agreement between mospala ("we", "the Platform") and any user of the mospala.ws website or application ("member", "you").

By using mospala's services, you confirm that you have fully read, understood, and agreed to these Terms and Conditions. If you disagree with any term, please refrain from using our services.

These terms apply to all mospala users regardless of their geographic location. Compliance with local laws is the sole responsibility of the member.

Age Requirement

Mospala is strictly for individuals aged 18 and above. Any attempt by a minor to open an account will be detected and the account will be closed immediately.

One Person, One Account

Each individual is allowed a maximum of one account. If a person creates multiple accounts, all of them may be permanently closed and any balance forfeited.

Providing Accurate Information

The name, address, date of birth, and contact details provided at registration must be accurate and up to date. Registering with incorrect information may cause issues during account verification.

• It's recommended to complete KYC verification within 30 days of registration
• A clear copy of your national ID or passport may be required
• A utility bill or bank statement is accepted as proof of address
• Keep your account password strong and never share it with anyone

Deposit

Mospala accepts deposits via bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳200. Deposits are generally credited to your account instantly.

Withdrawal

Withdrawals will only be processed to the same payment method used for the deposit. The minimum withdrawal amount is ৳500.

• BKash / Nagad / Rocket: typically 15–30 minutes
• Bank Transfer: 1–3 business days
• If KYC is not completed, your first withdrawal may take 24–48 hours
• Additional verification may be required for suspicious activity

Mospala never holds withdrawals without reason. If you experience any delay, please contact our support team.

Mospala regularly offers bonuses and promotions. Each bonus has its own terms, which are detailed on the relevant offer page.

Wagering Requirements

Most bonuses come with a wagering requirement — meaning the bonus amount must be wagered a set number of times before it can be withdrawn. For example, a 10x wagering requirement means you need to place ৳10,000 in bets for a ৳1,000 bonus.

• Bonuses must generally be used within 7–30 days of activation
• If multiple bonuses cannot be active at the same time, this will be stated separately
• When wagering with both real money and bonus money, real money is used first
• Mospala reserves the right to modify or cancel any bonus offer at any time

All games on mospala are fair and unbiased. Every game outcome is determined by a certified Random Number Generator (RNG) that is regularly audited by independent third parties.

• In the event of a technical issue during a live game, the round may be voided and all bets refunded
• If a Sports Betting event is cancelled, your stake will be refunded
• Make sure you understand the game rules before placing a bet — you may not be able to change your bet once the game has started
• The RTP (Return to Player) for each game is available on the game's page

The following activities are strictly prohibited on mospala. If detected, the account will be immediately closed and the balance may be forfeited.

• Creating multiple accounts under the same identity
• Strategic betting to circumvent bonus conditions (Bonus Abuse)
• Depositing funds from illegal or unidentified sources (Money Laundering)
• Attempting to hack or manipulate the platform's systems
• Using another member's account or personal information
• Registering with false information or attempting to pass KYC using fraudulent details
• Assisting anyone under the age of 18 in accessing gaming

Mospala believes gaming should be fun — not a source of financial stress or emotional distress. That's why we actively promote responsible gaming.

Any member can use the following tools free of charge:

• Setting daily/weekly/monthly deposit limits
• Cooling-off period for a set duration
• Self-exclusion (from 1 month to permanent)
• Responsible gaming support via live chat

Mospala takes the protection of your data extremely seriously. Our full privacy policy is available on a dedicated page.

• All data is secured with 256-bit SSL encryption
• Personal information is never sold or transferred to any third party
• Information is not disclosed except where required by law
• You have the right to request deletion of your data — however, certain information may be retained after account closure due to legal obligations

Members also bear personal responsibility for their account security — keep your password confidential and always remember to log out.

Closed by mospala

In cases of prohibited activity, false information, or breach of terms, mospala may suspend or permanently close an account without prior notice.

Closed by Member

Any member may voluntarily close or temporarily suspend their account. To do so, contact the support team via live chat or email.

• It's recommended to withdraw your balance before closing your account
• Any active bonus will be cancelled
• If you have any open bets, your account will be closed once they have been settled
• Closed accounts can be reopened — however, identity verification will be required

For any complaints or disputes, contact the mospala support team first. Most issues are resolved within 24–72 hours.

If a dispute cannot be resolved directly, the matter is escalated to mospala's governing authority. If needed, a neutral resolution can be sought through an independent arbitration body.

Mospala takes every complaint seriously and works to resolve it. No complaint goes ignored.